Flower Delivery Purley Terms and Conditions
Introduction and Acceptance of Terms
Welcome to Flower Delivery Purley. These Terms and Conditions set out the basis on which you may use our online flower delivery services, available to customers in Purley and its surrounding areas. Please read these terms carefully before placing any orders. By placing an order with us, you agree to be bound by these Terms and Conditions. If you do not agree with any of the terms stated herein, you should not use our online flower delivery service.
Service Coverage
Flower Delivery Purley provides online flower ordering and delivery services to individuals and businesses within Purley and the neighbouring areas. We aim to provide exceptional value and fresh floral arrangements delivered swiftly and with care to homes, offices, and event venues across the region.
These Terms and Conditions apply to all customers making purchases for delivery within Purley as well as those in surrounding locales that fall within our delivery zones as specified during the ordering process.
Order Process
To purchase flowers or related products through our website, please follow these steps:
- Browse and Select Products: Browse our range of floral arrangements and select the items you wish to purchase. Detailed product descriptions and current pricing are provided for each arrangement.
- Add to Basket: Once you have chosen your products, add them to your virtual basket.
- Checkout: When ready, proceed to checkout. You will be asked to provide recipient and delivery details, ensuring accuracy for successful delivery.
- Confirmation: After confirming your selections and agreeing to these Terms and Conditions, submit your order. You will receive an order acknowledgment via the website and/or by confirmation message.
- Order Acceptance: Your order constitutes an offer to purchase goods. The contract between you and Flower Delivery Purley is formed when you receive confirmation that your order has been dispatched for delivery.
Please review all delivery information before finalising your order. Incorrect or incomplete delivery details may result in delays or failed deliveries, for which we cannot accept responsibility.
Product Availability
Our flowers are sourced from local and international suppliers to ensure freshness and seasonal variety. Product availability is subject to change based on stock and seasonal factors. If a selected item is unavailable, we reserve the right to substitute it with a similar flower or arrangement of equal or greater value, ensuring the overall look and quality of your bouquet are maintained. Any significant changes will be communicated to you prior to dispatch.
Prices and Payment
All prices displayed on our website are in British Pounds (GBP) and include applicable VAT. Delivery charges, if any, are disclosed prior to checkout.
We accept a variety of secure online payment methods, as indicated at checkout. Upon payment, you will receive a transaction receipt as confirmation of your purchase. All payments must be made in full prior to the dispatch of your floral order.
If, for any reason, your payment fails or is deemed fraudulent, Flower Delivery Purley reserves the right to cancel your order and notify you accordingly.
Delivery Policy
Flower Delivery Purley offers efficient delivery services within Purley and surrounding locations. Deliveries are made on the date selected during your order process, within our standard delivery windows. While we strive to deliver on time, adverse weather, traffic conditions, or other unforeseen events may affect delivery times. We will communicate any significant delays whenever possible.
Should no one be available to accept delivery at the provided address, we will attempt to leave your order with a neighbour or in a safe place, and will notify the intended recipient accordingly. Where this is not possible, we may attempt to re-deliver or arrange for collection. Please note that additional charges may apply in such cases.
Cancellations and Amendments
You have the right to cancel or amend an order, subject to the following conditions:
- Cancellation by Customer: If you wish to cancel or amend your order, please contact us as soon as possible. As flowers are perishable and often prepared to order, cancellations can only be accepted prior to the preparation of your arrangement. Once your flowers are prepared or have been dispatched, cancellations or changes may not be possible, or may incur a charge covering costs incurred.
- Cancellation by Flower Delivery Purley: We reserve the right to cancel your order if:
- The recipient’s delivery address is outside our service area
- Your payment is not authorised
- Unexpected shortages or events beyond our control affect our ability to fulfil your order
Returns and Refunds
Due to the perishable nature of flowers, we only accept returns or provide refunds in cases where your order is incorrect, damaged, or does not meet the stated specifications:
- If you receive flowers that are damaged or unsatisfactory, please report the issue within 24 hours of delivery, providing photographic evidence where possible.
- We may offer a replacement, partial refund, or full refund depending on the circumstances. Our aim is to resolve any concerns promptly and to your satisfaction.
- Refunds will be processed using the original method of payment within a reasonable time frame, typically within 5-10 working days after agreement.
We are unable to offer refunds for issues reported after 24 hours following delivery, or where flowers have not been properly cared for according to the instructions provided with your order.
Quality and Freshness Guarantee
We take great pride in providing high-quality, fresh flowers as part of our flower delivery in Purley. Every arrangement is carefully prepared to order, using fresh stock. Care instructions are included with each delivery to help prolong the life of your flowers. Should you experience any concerns regarding the condition of your order upon arrival, please contact us immediately.
Personal Information and Privacy
In order to process your online flower delivery order in Purley, we must collect personal information such as your name, address, contact details, and payment information. We handle all personal data in accordance with prevailing UK Data Protection laws, including the General Data Protection Regulation (GDPR).
We use your information solely for fulfilling your order, customer service, and product/service improvement. Your information is never sold to third parties. Further information can be found in our privacy policy available on our website.
Customer Responsibilities
It is your responsibility to provide complete and accurate information during the order process. This includes both your details and recipient details. Failure to provide correct information may result in delivery delays or non-delivery for which we cannot be held responsible.
You must ensure someone is present at the delivery address on the agreed date, or provide specific instructions for delivery should this not be possible. Upon receipt, it is your responsibility or that of the recipient to follow all care guidelines for the flowers provided.
Limitation of Liability
Flower Delivery Purley endeavours to provide services to the highest standards. However, our liability to you in connection with any order will never exceed the total amount paid for that order. We will not be liable for any indirect, special, or consequential losses arising from our service or any delay or failure to perform due to events beyond our reasonable control (such as adverse weather, strike action, supply shortages, or public holidays).
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any liability that cannot be limited or excluded under UK law.
Intellectual Property
All website content, product images, and branding remain the property of Flower Delivery Purley and are protected by copyright and intellectual property laws. You may not use, reproduce, or distribute our content without our express written permission.
Amendments to Terms and Conditions
We may update or modify these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business operations. Any updates will be posted on our website and effective immediately upon posting. We recommend reviewing our Terms and Conditions regularly.
Governing Law and Jurisdiction
These Terms and Conditions, and any disputes arising from their interpretation or execution, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
General Provisions
If any part of these Terms and Conditions is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure by Flower Delivery Purley to enforce any part of these terms will not waive our right to enforce them at a later date.
Contact and Customer Support
If you have questions about these Terms and Conditions, or require assistance with your flower delivery order in Purley, please reach out to our customer service team via the contact options listed on our website. We are committed to providing excellent service and resolving any issues in a timely manner.
Note: These Terms and Conditions apply to all customers seeking flower delivery in Purley and its surrounding areas.
Company Information
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Purley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Purley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
