Our Returns, Refunds & Complaints Policy at Flower Delivery Purley
Fresh Flowers Guarantee for Purley
At Flower Delivery Purley, our team of passionate florists is dedicated to ensuring each arrangement arrives as vibrant and fresh as possible. We stand by our Fresh Flowers Guarantee for every delivery in Purley and surrounding areas, whether you are a household celebrating a special moment or a local business brightening up your workspace.
Damaged on Arrival Policy
If your flowers arrive damaged, wilted, or not in the condition expected, please notify us promptly. We recommend contacting us within 24 hours of receiving your order and providing clear photographs of the arrangement and packaging. This helps us determine what went wrong and improve your experience with our service.
The Purley Freshness Window
We promise that every bouquet or display is crafted from the freshest blooms, sourced locally whenever possible. Our freshness window ensures that your flowers will remain fresh and beautiful for a minimum of five days, provided they are cared for in line with the instructions provided. If your arrangement fails to meet this expectation, reach out to us so we can make it right.
Returns, Refunds & Replacements
Your happiness with our flowers is our top priority. If you are unsatisfied with the quality or appearance of your delivery, we offer the following options:
- Full Refund: If we cannot resolve your concerns or deliver a satisfactory replacement, we will process a full refund to your original payment method. Refunds are typically processed within 3-7 business days.
- Replacement Arrangement: In most cases, we are happy to prepare and deliver a fresh arrangement to you at the earliest opportunity, at no extra charge.
- Partial Refund: If only part of your order is affected, for example certain stems or specific items from a gift set, we may offer a partial refund.
Please note that due to the perishable nature of flowers, requests for refunds or replacements must be made within 48 hours of delivery.
Our Complaints Process
We genuinely value feedback from our Purley customers, as it helps us maintain the high standards you expect from your local florist. If you have any complaints about our delivery, the quality of our flowers, or any aspect of your shopping experience, please follow these steps:
- Contact our customer support team with your order details and outline the issue. Including photographs is very helpful.
- Our team will investigate and respond within one working day to resolve the issue as efficiently as possible.
- Should you feel your complaint has not been resolved to your satisfaction, you can escalate the matter by requesting to speak with a manager or owner, who will review your case personally.
Proudly Serving Purley and Surrounding Areas
We are proud to be Purley’s trusted local florist, working with households and businesses throughout the neighbourhood and nearby communities. Safe, prompt, and fresh flower delivery is at the heart of everything we do. Thank you for choosing us to celebrate your special moments, and please let us know immediately if you ever feel our flowers or service are not to your satisfaction.
